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Find answers to common questions about using our platform and maximizing its capabilities for your creative projects.
If you are a subscriber, your credit allowance will automatically renew when your new billing cycle begins. Should you need credits sooner than the renewal date, you have the option to buy supplemental credit packs that are available for immediate use.
Your standard subscription credits refresh every month on your billing cycle date. Any credit packs you buy follow this same schedule and will expire on that upcoming billing date. Be sure to utilize all credit pack funds before your subscription renews.
If you have a subscription, you can stop billing at any time, but we do not issue refunds for any charges already processed. Similarly, due to the instant nature of computational resource allocation, credit packs are non-refundable once purchased. Please be sure of your usage needs before finalizing any credit pack purchases.
While we don't provide refunds for services rendered, our priority is ensuring you succeed. If you aren't satisfied with the outcome or run into any problems, please don't hesitate to reach out to our support team for dedicated assistance.
To manage, modify, or cancel your subscription, simply navigate to the Billing and Subscription area located within your account settings.
If the payment method you wish to use isn't listed, please contact our support team. We're happy to collaborate with you to secure an alternative payment solution that fits your requirements.
Yes, they can be used for personal and commercial use. Crucially, you are fully responsible for ensuring the images comply with all laws and respect third-party rights (including IP and trademarks). We strongly recommend seeking legal advice before using the images for branding or merchandising, as AI copyright law varies. Usage is subject to our Terms of Use.
Yes, every paid subscription is set to automatically renew either monthly or annually, based on the billing cycle you selected. While you are free to cancel your subscription at any time, you will retain access to all plan benefits and credits until the current billing period officially ends.
